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• Supply Chain Managers
• General Managers with Stores or Procurement responsibilities

1. To what extent has the organization implemented recognized and effective supply chain management practices to support its business strategy?
2. Where to focus management resources to get improved performance and service delivery from the supply chain areas of the business?

When should you use this Survey

• When service levels to the core business are sub-optimal.
• When developing strategies for improving area efficiencies and service levels.
• When a company wants measurable data to benchmark its development of supply chain management processes and systems.

Areas of Analysis
Supply Chain Strategy
Businesses that are optimally efficient have an integrated strategy (derived from the overall business strategy) which outlines how the supply chain will be managed to support the attainment of business objectives over a three to five year period. The supply chain strategy should indicate clearly policies and objectives around supply chain planning, sourcing, supply, production, distribution, disposal, settlement, relationship, information systems and infrastructure.

Supply Chain Relationships
For the supply chain process to work efficiently and effectively, it is critical for relationships within that supply chain to be proactively and continuously managed. This means that steps must be taken to manage the various players within the supply chain – suppliers (as well as their suppliers), logistics service providers, end users in the operations, members of the executive, and other key stakeholders. In today's business world, these relationships will be both traditional and virtual (on-line).

Supply Chain Performance
The organisation should be keeping information as to supply chain performance in order to ensure that it is running effectively and delivering the required level of service. The supply chain performance is managed in terms of key performance areas, measures, targets and reporting mechanisms. This includes the collection and actual reporting of supply chain performance.