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    2. Customer Service KPI's | Print |
      KPI's or Key Performance Indicators are measurement of performance for companies used to evaluate and define how successful it is. Key areas of measuring the Customer Service KPI's can be seen below:
       
      1. Frequency impact to customers
      • The number of purchase is the number of customers shopping in a unit time.
      • Frequency impact is the number of care in a unit time.
      • You need to determine the frequency and are enough or not. The care with a purpose is also important to “pad” for customers, and so you need to plan for the space-time care accordingly.
      2. Cost of services per customer
      • Rate = total cost of service / total customers
      • This lets you know how much the investment cost for the customer care.
      • You can compare this rate with the rate of direct competitors to analyze it reasonable or not?
      3. The rate of service charges / profits
      • Rate = total cost of service / total profit.
      • The rate let you know 1 unit of currency profit, you take how many % to customer care.
      4. Pareto rules
      • Collect 20% of the customers accounted for 80% of your sales.
      • Review your distribution rate of 20% of customers accounted for 80% of the cost of care for your customers? If not, you should allocate the cost of customer care for more suitable.
       

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      A unique consulting offering if anyone knows of another business product like this tweet us.....maybe Harvard should take a leaf from this?
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      On line consulting is the way forward for the small business, never before has there been an affordable option
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