Price : $ 49.00   

Who should complete the Employee Course
New and experienced:

• sales representatives
• account managers
• sales consultants
• sales managers

Purpose of Employee Course
The foundation of every sale is the ability to connect person-to-person with the individual who is the buyer. To do this, sellers must recognize the most common communication barriers and understand their impact. Telephone Communication details the four groups of barriers to effective communication: psychological, environmental,expectation, and physical. Sellers master techniques to overcome the limitations of communicating by telephone and learn guidelines that foster good telephone communication.

Key aspects covered

• Barriers to Communication
• Communication Differences
• Good Telephone Communication

Objectives
Learners will be able to identify barriers to communication and list some techniques for overcoming the limitations of telephone communication. They will also know the guidelines for good telephone communication.

When should you use this Employee Course
Improving effectiveness and confidence in telephone selling and communication skills.