Price : $ 49.00  
 
Who should complete the Employee Course

• Managers
• Supervisors

Purpose of Employee Course
Conflict is an everyday part of managing a team. As a team leader, you may be required to get involved to resolve conflicts. How you and your team deal with conflict is where the true test lies.Conflict need not be a negative force and completing this course will give you the necessary knowledge to recognise good conflict from bad as well as how to resolve conflict before it escalates. Part of your task may start with ensuring the environment is right for preventing conflict in the first place.

It consists of 3 modules and a case study:

1. When Conflict Develops- Know the difference between a positive and negative approach to conflict
2. Steps to Resolve Conflict- 6 steps to resolving conflict situations
3. Reducing Team Conflict- Creating an environment to prevent conflict

When should you use this Employee Course
When there is evidence of conflict in the work place
When upskilling supervisors and managers